Refunds and Return Policy

Refund Policy

Accounts are charged at the time of order.  Unication Pagers are treated as a special order and refunds are not permitted unless there is an expected back-order from Unication, USA.   Should a back-order occur, East Coast Pagers will contact you with an estimated delivery time frame and will give you the option of cancelling your order.  Should you and East Coast Pagers agree to cancel your order, all charges will be cancelled.

Return Policy

East Coast Pagers does not accept returns at this time.   East Coast Pagers tests each pager for all basic functions before the pager is shipped to the customer.  If the pager or accessories do not work, please arrange a warranty replacement with the manufacturer.

Incorrect Equipment Ordered

Customers are responsible for ordering the correct hardware for their systems.  We are unable to accept refunds or returns due to incompatible hardware.  We advise all customers to use our Demo equipment, when available, to test the hardware on their local system if they are unsure if the equipment will operate correctly on their local systems.   If there are any questions, please contact East Coast Pagers.

Incorrect Equipment Shipped

If you feel that you have received the wrong product, please contact us within 3 business days of receiving the product.

Programming, Consulting, and Custom Labor

Refunds are not available for Custom Labor, consulting, or on any Programming Fees.   We will do our best to work with you to make sure your pager is working on your local system. If you have any problems or concerns with any work performed by East Coast Pagers, please contact us and we will do our best to resolve the issue.

Shipping Cost

Shipping fees are not refundable.